Fjallraven Keb Latt Wind Jacket

Do:

• Wipe Gently: Use a damp, soft cloth.
• Condition Regularly: Apply conditioner every 3-6 months.
• Air Dry: Let it dry naturally if wet.
• Spot Clean: Use mild soap and a soft cloth.
• Store Properly: Hang on a padded hanger in a cool, dry place.

Do Not:

• Avoid Water: No soaking or washing machines.
• No Direct Heat: Avoid hairdryers, radiators, and sunlight.
• Avoid Harsh Chemicals: No bleach or ammonia.
• No Plastic Covers: Use breathable garment bags.
• Prevent Scratches: Keep away from sharp objects and rough surfaces.

Welcome to Wonder Jackets. We are committed to delivering your order safely, on time, and with full transparency. Please read our Shipping Policy carefully before placing your order. By completing a purchase on our website, you agree to the terms outlined below.

Order processing time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive an order confirmation email immediately after purchase, followed by a dispatch confirmation email with your tracking details once your order has shipped.

Note: Custom or personalized orders may require an additional 2–5 business days for production before dispatch.

Shipping options, costs & delivery times

We offer the following shipping options at checkout. Delivery times are estimates calculated from the date of dispatch, not the date of order.

Orders over $139 — Free shipping eligible:

Orders under $139:

Countries we ship to

We ship worldwide. Free shipping on orders over $139 is available to customers in the United States, United Kingdom, Canada, and Australia.

For all other international destinations, Standard and Express shipping options are available at checkout. If your country is not listed during checkout, please contact us at [email protected] before placing your order.

Shipping carriers

We ship via trusted global carriers including FedEx, DHL, USPS, SkyNet, and UPS. The carrier assigned to your order is selected based on your location and the most efficient available route. You will be notified of your carrier and tracking number in your dispatch confirmation email.

Order tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time.

Please allow up to 48 hours after receiving your dispatch email for tracking information to become active on the carrier’s website.

Duties, taxes & customs

All prices on our website are listed in US Dollars (USD) and are exclusive of import duties, customs fees, and local taxes.

International orders may be subject to customs duties and taxes imposed by the destination country’s customs authority. These charges are the sole responsibility of the customer. Wonder Jackets has no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for more information before placing an order if you are concerned about potential import charges.

Incorrect shipping address

Please review your shipping address carefully before completing your order. If you notice an error in your address after placing an order, contact us immediately at [email protected].

We can only modify the shipping address if the order has not yet been dispatched. Once an order has shipped, Wonder Jackets is not responsible for delivery failure due to an incorrect address provided by the customer.

Lost or damaged packages

If your order arrives damaged, please take photos of the packaging and the item immediately upon receipt and contact us within 7 days of delivery at [email protected]. We will assess the situation and arrange a replacement or refund as appropriate.

If your tracking shows your order as delivered but you have not received it, please first check with neighbors and your local post office. If the package remains missing, contact us within 7 days of the stated delivery date and we will open an investigation with the carrier on your behalf.

Delays & exceptions

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to:

• Peak shopping seasons (e.g., Black Friday, Christmas, New Year)
• Customs clearance procedures for international orders
• Extreme weather events or natural disasters
• Carrier delays or disruptions beyond our control
• Public holidays in the origin or destination country

Wonder Jackets is not liable for delays caused by circumstances beyond our reasonable control.

Order not arrived?

If your order has not arrived within the maximum estimated delivery window from your dispatch date, please contact our customer support team at [email protected] with your order number and we will investigate promptly.

Please do not contact us before the delivery window has passed, as tracking updates can sometimes be delayed.

Contact us

For any shipping-related questions, please reach out to us:

• Email: [email protected]
• Phone:: +1 (334) 846-9026
• Business hours: Monday–Friday, 8:00 AM – 5:00 PM Eastern Time
• Response time: Within 1 business day

At Wonder Jackets, your satisfaction is our priority. If something isn’t right with your order, we are here to help. Please read this policy carefully before making a purchase.

Return/Exchange Timeframe

30-day return or exchange policy from the delivery date.
After 30 days, no returns or refunds can be processed.

Restocking Fee

We do not charge any restocking fee.

Return Eligibility

• We accept returns from all countries worldwide, and the same return policy applies to every location.
• Only unused, unwashed, unaltered items with original packaging and tags are eligible.
• Sale items, customized jackets, and clearance products are non-refundable, unless defective.
• Personal care and customized items (with names or designs) can only be returned if defective.

Return Process

• To initiate a return, email [email protected] with your order number, item name, and reason for return.
• We will provide the return address in the United States. Do not send items back without confirmation.
• Pack items securely and share the return shipping receipt or tracking number.
• If the return is due to our mistake (damaged/incorrect item), we cover return shipping costs.
• For size or preference returns, the customer covers return shipping costs.

Refund and Timeline

• Refunds begin once the returned item is received and inspected.
• Expect a refund within 20 business days (approx. 4 weeks).
• Refunds will be issued to the original payment method. If unavailable, store credit or an alternate method will be offered.
• Returns that do not meet policy (used or damaged items) may be rejected.

Exchanges

• Requests for size or color exchanges can be made within 30 days.
• Exchanges are subject to stock availability.
• Return shipping for size or preference exchanges is the customer’s responsibility.

Contact Information

Phone: +1 (334) 846-9026
Email: [email protected]
Address: 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, US